Often there is ineffective integration and compatibility with latest Unified Communications technology platforms.
Many businesses struggle to generate or schedule reports on demand.
Often support is not provided by current vendor, and technical staff have limited industry experience to effectively offer support.
Organisations are in need of additional support staff and are incurring additional training costs in order to manage multiple systems.
Organisations are in need of additional software and licensing costs in order to cover multiple systems.
Existing platforms don’t allow for pro-active budget management.
Organisations are experiencing limited software stability and scalability.
Organisations have limited ability to cost accurately.
This leads to incorrect cost allocation and low recovery.
The discovery of additional capacity through traffic analysis, route overflow and vendor management.
Identify zero usage and low usage services, freeing up expensive communication licenses.
Analyse personal usage, abuse and misuse of communication services.
Improve customer experience through monitoring call volumes, drop rates and wait times.
Allow for effective planning according to usage trends, peak times and busy periods.
Implement budget pre-threshold notifications and over limit alerts.
Ability to block devices and services when usage limits are reached.
Power to drive technology usage analytics and consumption awareness.
Improve security and forensic analysis for fraud and security teams.