This policy applies to you if you are:
3. Personal information
Personal information includes:
4. Common examples
Common examples of the types of personal information which we may collect and process include your:
5. Sensitive personal information
Depending on the goods or services that you require, we may also collect sensitive personal information including your:
6.1 Acceptance required
6.1.1 You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, then you may not order our goods or request our services.
7. Legal capacity
7.1 You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
8. Deemed acceptance
8.1 By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
9. Your obligations
9.1 You may only send us your own personal information or the information of another data subject where you have their permission to do so.
10.1 We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
11.1 On registration
11.1.1 Once you register on our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website.
This personal information will include:
11.1.2 We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
12. On order or request
12. 1When you order our goods or request our services from us, you will be asked to provide us with additional information on a voluntary basis (goods or services information).
13. From browser
15. Web beacons
15.1 Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
16. Optional details
16. 1You may also provide additional information to us on a voluntary basis (optional information). This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional goods or services, or otherwise use the optional features and functionality of our website.
17. Recording calls
17.1 We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.
18. Purpose of collection
18.1 We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. 18.2 Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
18.3 goods or services purposes – such as collecting orders or requests for and providing our goods or services; marketing purposes – such as pursuing lawful related marketing activities; business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and legal purposes – such as handling claims, complying with regulations, or pursuing good governance. We may use your usage information for the purposes described above and to: remember your information so that you will not have to re-enter it during your visit or the next time you access the website; monitor website usage metrics such as total number of visitors and pages accessed; and track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
19. Consent to collection
19.1 We will obtain your consent to collect personal information: in accordance with applicable law; when you provide us with any registration information or optional information.
20.1 Our obligations
20.1.1 We may use your personal information to fulfil our obligations to you.
21. Messages and updates
21.1 We may send administrative messages and email updates to you about the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
22. Targeted content
22.1 While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
24.1 We may disclose your personal information as required by law or governmental audit.
25. Law enforcement
25.1 We may disclose personal information if required: by a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our customer relationship terms.
26. No selling
27. Marketing purposes
27.1 We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
28.1 We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.
29. Change of ownership
29.1 If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
20.1 We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorize access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
21. Accurate and up to date
21.1 We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time we may request you to update your personal information on the website. You are able to review or update any personal information that we hold on you by accessing your account online, emailing us, or phoning us. Please note that in order to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
22.1 We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information. We may retain your personal information in physical or electronic records at our discretion.
23. Transfer to another country
23.1 We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
24. Updating or removing
24.1 You may choose to correct or update the personal information you have submitted to us, by clicking the relevant menu in any of the pages on our website or contacting us by phone or email.
25.1 We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.